FAQ

Temporary Wear (up to 3-4 days):
With the correct prep, your nails will last up to 3-4 days using the sticky tabs included in your Lyshra nail palette.

Extended Wear (up to 3 weeks):
For long-lasting wear, apply nails with our nail glue (included) and proper prep—they can last up to 3 weeks! (Some customers have even reported 6 weeks of wear!)

Important Notes:

• Results may vary based on lifestyle, nail care habits, and application technique.

• Prep is key! Always remove oils from your nail bed using the alcohol pad (provided in your kit) before applying sticky tabs or glue.

 

 

 

 

 

 

 

100%!

Our nails are designed to be super durable and long-lasting so that they can be reused multiple times!

Simply buff off the residue glue from the nail using our petite nail filer and place them back in the Lyshra
case for next time's use 😊

Yess! We purposely made our press on's available in sizes medium-long because you can always go shorter and change the shape of the nail by clipping and filing them!

Unfortunately once an order is placed we're unable to cancel the order. Once received you're welcome to make a return with us, as long as your items meet our returns criteria :)

If you’ve accidentally ordered the wrong item, please contact us within 24 hours at lyshra@outlook.com to request a cancellation or item swap. After 24 hours, orders enter processing and cannot be modified.

To expedite your request:

• Email subject: "Urgent: Wrong Item Ordered"

• Include:

  • Order number

  • Correct item name/size

  • Screenshot of the error (if applicable)

We’ll confirm adjustments within 12 hours of your email.

Note: This policy does not apply to custom/sale items, which are finalized immediately upon purchase.

Need help? We’re here for you! 💌

🚨 Need to fix your shipping address?
If your order hasn’t shipped yet, we’ll do our best to update it!

Act fast—here’s how:

1. Email us ASAP: Send your Order ID and correct address to lyshra@outlook.com

2. Subject line: “Urgent: Address Update for Order #[ID]”

Deadline: Requests must be submitted within 24 hours of placing your order. After this window, changes cannot be guaranteed.

✨ Pro tip: Double-check your address at checkout to avoid delays!

🛑 Received the wrong item or a faulty product?
Don’t worry—we’ll fix it ASAP!

Here’s what to do:

1. Contact us immediately:

   • Email: lyshra@outlook.com

   • Subject line: “Issue with Order #[ID]”

2. Include:

   • Order number

   • Photos/video of the incorrect or faulty item

3. No returns needed yet! Our team will review your case and either:

   • Send a free replacement (no return required for faulty items).

   • Arrange a full refund if preferred.

Why contact us first?

• Priority support: We resolve issues within 24–48 hours.

• Skip return hassle: Faulty items often don’t need to be sent back.

Note:

• Claims must be submitted within 14 days of delivery.

• For wrong items, keep the product in its original packaging until instructed.

💌 We’re here to make it right!

Yes!! 🥰 We also have free express shipping for all orders over $39.99 💗

Yes we do! Make sure to check the international rates for your country calculated at checkout 😊

Order Processing

All orders are processed and shipped within 1-5 business days (excluding weekends/holidays).

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Shipping Options

1. Standard International Shipping:

   • Delivery Time: 6–14 business days.

   • Carriers: Reliable partners like 4PX, YunExpress, or local postal services.

   • Tracking Included: Monitor your package via email updates.

2. Global Express Shipping:

   • Delivery Time: 3–7 business days (varies by region).

   • Carriers: DHL, FedEx, or UPS.

   • Ideal For: Urgent orders or last-minute gifting!

Our Promise

At Lyshra, we strive for perfection. If your order arrives damaged, defective, or incorrect, we’ll replace it free of charge or issue a full refund—no questions asked.

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Key Policies

1. Size Responsibility

   • Measure carefully! Due to hygiene standards, we cannot accept returns or refunds for incorrect size selections.

   • Double-check your size guide before ordering.

2. Eligibility for Refunds/Replacements

   • ✅ Approved cases:

     • Damaged during shipping.

     • Defective product (e.g., glue issues, design flaws).

     • Incorrect item shipped.

   • ❌ Excluded cases:

     • Change of mind.

     • Incorrect sizing.

     • Wear and tear after use.

3. How to Request a Refund/Replacement

   • Email lyshra@outlook.com within 14 days of delivery.

   • Include:

     • Order number.

     • Photos/videos of the issue.

   • We’ll respond within 48 hours with next steps.

4. Return Requirements

   • Items must be in original, unopened packaging with tags intact.

   • Return shipping costs are the customer’s responsibility.

5. Processing Time

   • Refunds or replacements are processed within 7 business days of receiving returned items.

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Need Help?

Contact us at lyshra@outlook.com. We’re here to ensure your Lyshra experience is flawless! 💅✨

It is possible. If you are a reseller, you just have to send us an e-mail with as many details as possible to lyshra@outlook.com. Our wholesale prices are calculated according to the desired volume.